Day 2
Agenda
Wednesday 23rd September 2009, Hilton London Canary Wharf, 08:30 - 17:15
£1,299.00/Conference
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Day two
Wednesday 23rd September 2009
08:30 Registration and coffee
09:00 Chairman’s opening address and action points
Richard Mosley, Managing Director, People in Business
09:10 KEYNOTE ADDRESS: Leading with vision and values - the Birmingham BEST programme: Belief, Excellence, Success, Trust
§ An overview of Birmingham's BEST programme from the Chief Executive’s perspective
§ Leadership for change - giving permission and practising what you preach
§ Employee Engagement - innovation and creativity
§ Return on investment - why engagement is critical to your business performance
§ Power of the people - engaging staff to transform our business
Stephen Hughes, Chief Executive Officer, Birmingham City Council
In 2009, Birmingham City Council was crowned the winner in the area of health and wellbeing at the LGC Awards which reward the very best in local government and recognise the excellent service they deliver to the communities they serve.
09:40 Developing and driving a holistic, business-led people engagement strategy
§ From theory to practice - bringing employee engagement to life in your organisation and making it a top Business Priority
§ Cisco's employee engagement strategy and Five People Pillar Framework
§ Achieving visibility and accountability for employee engagement at the board level through business’ governance structure and measurement
§ Employee support and involvement : tapping into the collective creativity and intelligence of your most important asset
Charlie Johnston, HR Director UK and Ireland, Cisco Systems
10:10 Changing Engagement: trends and the implications from the downturn
Hay Group research will reveal what has happened to engagement in the first deep recession since research of employee opinions became commonplace. The research calls into question the role of engagement as we currently define it and consequently some of the investments that organisations are making to increase it. Hay Group will share some of these macro trends and highlight some of the implications for organisational performance, including:
§ How engagement scores are shifting in response to a less buoyant job market and how this impacts models
§ How organisations with default levels of high engagement (often 'cool' brands) should channel it effectively
§ How the key drivers of engagement are changing as individual employee priorities shift
Russell Hobby, Head of Thought Leadership, Hay Group
10:40 Morning refreshment and networking
11:10 The Storytellers is a pioneering consultancy which has helped large organisations all over the world bring to life and embed their strategy, vision, values and change by harnessing the power of storytelling to create an emotional connection to the journey the business is on.
In this session, Alison and Alistaire will explain:
§ How LeasePlan (UK) adopted a new approach to engaging its employees in the journey the business is on
§ How the Story has been used to sustain interest and build momentum over the past three years
§ The benefits of a storytelling approach, and how it has helped embed the organisation's strategy as well as help change behaviours in the workplace
Alistaire Meyer, Head of Internal Communications, LeasePlan UK Ltd.
Alison Esse, Co-founder, Director, The Storytellers Ltd.
11:40 Building a high engagement culture in the current economic climate
An overview of how Novartis Pharmaceuticals UK have built a high engagement climate in the current economic climate, what the engagement drivers are and what Novartis is doing about these; what actions from the previous survey have significantly changed scores and how and what is next?
Angela Brook, Talent Development Manager, Novartis Pharmaceuticals UK Limited
12:10 USER DEFINED CONTENT:
During the user defined session you will have the opportunity to choose between, and attend facilitated workshops and themed discussion pods to address the key challenges your business is facing. This is an excellent chance to make valuable connections with your peers, to maximise the value of the time you spend at the event and bring your questions to the table.
Workshop One: Engagement into action: linking engagement with performance improvement
§ Establishing real links to business led change
§ The engagement journey
§ Business benefits and challenges
Facilitator: Sophie Vallance, Senior Consultant, QCG
Workshop Two: The effective use of communication and employee benefits as part of a larger employee engagement strategy
§ Internal Communications as a facilitator for employee engagement
§ Cost effectively communicate the real value of a reward strategy to their employees
Facilitators:
Mark Carman, Marketing and Communications Director, Motivano
Helen Love, Partner, Intuitive Brands
Workshop Three: Adding the digital dimension – driving employee engagement through your digital environment
§ It's not how online systems work that matters (whether LMS, CRM, intranet...), it's whether you can stimulate staff to want to engage
§ You expect managers to have intimate control of paper-based and human systems and information transfer, why expect less in the digital environment?
§ Visual design is as critical as operational design; those who know best how to engage staff or customers must be the ones to design and control this.
§ Many systems are adding closed social networking and interface design options, but do they generate the 'wow' reaction that drives engagement?
Facilitator: Roger Broadie, Business Development Director, Frog
13:10 Networking lunch
14:10 Leveraging the employee value proposition to bring the employer brand promise to life and engage employees at Unilever
§ Piloting and implementing new HR policies to bring the EVP alive in the business
§ What tools to use to ensure relevance of the EVP across all employee segments: from factory workers to senior leadership
§ Overcoming obstacles in attracting new, and retaining existing, talent
§ Increasing emotional employee engagement levels with the business to enhance performance
Stephane Le Camus, Global Brand Director, Unilever Plc
14:40 Roundtable discussion pods
§ Different topics, each on a separate table ensure you have the opportunity to tailor your day
§ Select the table that’s most relevant to you and address your own challenges
§ Use this time to network and learn and get involved in the debates
Discussion pod one: Back to square one; motivating and engaging employees through times of rapid organisational change
§ Managing employees’ behaviours to overcome low moods and prevent disengagement
§ Acknowledging and managing employees’ worries
§ Addressing key elements that threaten morale
§ Expectation management: engaging employees in strategy delivery and business vision
Facilitator: Alison Pennington, Managing Consultant, QCG
Discussion pod two: Maintaining strategic people development in volatile markets
With research showing that one-quarter of companies are slashing training budgets following decreased revenues in current markets
§ How can you retain buy-in at board level into the importance of training initiatives?
§ What measures can be taken?
§ Government training targets: a way out?
Facilitator: Lesley Strachan, Head of Human Resources, Chelsea Football Club
Discussion pod three: Detection, interpretation, translation: how to make sense of, and act upon, trends shown in employee surveys
§ Utilising data effectively to identify trends in employee attitudes and engagement levels
§ Translating trends into action
§ How to involve employees across all levels in implementing those action plans
15:15 Afternoon tea
15:45 Using brand culture to support and focus the team throughout challenging times and getting the most bang for you buck!
§ Ensuring we support people to maintain an emotional bond with the Brand, despite challenging and changing times
§ Cost-efficient engagement through
§ Well-being initiatives
§ Behavioural reward recognition schemes
§ How employee recognition can improve customer service and business performance
Gemma Webb, Head of People Engagement, Virgin Media
16:15 Questions from the floor
16:20 The inner game of employer branding: how a strong culture can be the one constant in a world of change
§ Understanding, transforming and developing the business culture to built upon organizational strength and distinguish the company as employer of choice, both internally and externally
§ Making the difference by making leaders and middle management the primary bearers of culture
§ How to reflect the employer brand in the way managers behave on a daily basis
Scott Kelly, Vice President, Human Resources EMEA, Hitachi Data Systems
16:50 Questions from the floor
16:55 Closing remarks from the chair
17:15 End of conference
Conference + 2 workshops: £1,997*
Conference + 1 workshop: £1,648*
Conference: £1,299*
Worshop Only: £499
CD-ROM: £499
*Please note: these prices include a 1-year subscription to Employee Engagement Today at the discounted rate of £145.
Tick the box on the book on line if you do not wish to subscribe (£145 will be deducted from the selected package price)
All prices (excluding CD-ROM and magazine subscription) are subject to VAT
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